Smoky Mountain Emporium, Ltd a leading supplier and distributor of Desa, Master Portable Heater, Outdoor Leisure heater, Vanguard Fireplace, vent free, direct vent, cast iron stove, gas log, electric, propane, natural gas, heater, Chaney Instrument Co, Atomix™ atomic wall clock, Acu Rite Clock, Thermometer, Hygrometer, classic sound clock, original singing bird clocks, Audubon singing bird clock, retro wall clock, retro alarm clocks, Harley Davidson Clock, John Deere tractor clock, Lighthouse clock, Muscle Car Clock, wacky waker barnyard alarm clocks. Home and Garden offers Rustic Cedar Furniture, Uwharrie Chair Furniture, gigatent, screen house, screen gazebo, screened house, screened gazebo, shade canopy, tents, family dome tent, sports dome tent, camping, backpacking, Coca Cola, Coke fun stuff, Magnolia Casual Swing, hammock swing,  hammocks, spring floats, recliner water floats, swim fun wear, outdoor recreational products, Pool sports, water lounge, outdoor lounge,  portable lounge, water hammock, portable hammock, outdoor chair recliner.

Shipping Policy

Orders processing time varies typically 2 to 10 days (appliances can take up to 21 days) depending on which warehouse or which manufactures warehouse products are  shipped from. It is the customers responsibility to inspect all packages for damage at the time of delivery.

Smoky Mountain Emporium Standard UPS transit times

Shipping

Transit Time

Ground

3 -10 business days depends on location

*Second day air

2 business days

*Next day air (please call)

1 business day

*Upon customer request only.

Truck Deliveries:

Most of our trucking carriers offer Curb Side Delivery to customer’s location. Curbed Side Delivery means it is the responsibility of the customer who is receiving the shipment to have the means to unload by (fork lift or loading dock).

Please note larger items that have ground delivery to a commercial/business address assuming the location has a fork lift, loading dock or man power to remove the product off the truck. SME does not pay for Residential fees or lift gate service; this is responsibility of the customer. Typically you will be notified 24 hours prior to delivery.  Schedule your delivery so some is home or you will incur a minimum redelivery charge of $75.00.  If your home is not accessible by delivery truck you order can be pick up at the freight lines terminal.  It will be your responsibility to provide pick-up and transportation to your home.  Before signing for your common carrier delivery, it is important that you thoroughly inspect the package to insure nothing was damaged in transit.  Inspect the boxes for external damage and if damage is present, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver.  If there is physical damage, indicate this on the delivery receipt and refuse the shipment. Residential fees, or lift gate fee may be required.

SME offers different options for truck deliveries:

Commercial/Business Address:

SME ships to a commercial address (assuming customer has a forklift or loading dock). If lift gate service is required additional fees will be added depending on the freight carrier. A SME shipping representative will contact you and ask you if you need this additional service. SME is not responsible if the product cannot be unloaded off the truck. Truck drivers are not deemed responsible to help unload the product off the truck. Please note if you operate your business out of residential address you will be charged for the additional costs of delivering to a residential address

Residential address:
Trucking carriers impose additional shipping costs to a residential address. The additional fee is due to shipping carriers not being able to use 18 wheelers down residential streets and need to switch to smaller trucks. SME is not responsible for additional shipping costs to a residential address.

Additional costs for residential delivery can range from $30-65 depending on shipping carriers. Larger items that are heavy over 70 lb. customers should request lift gate service. Lift gate service charges can range from $40 - 100 depending on carrier. A SME representative will call prior to processing the order and discuss these additional costs.

If the customer does not request lift gate service SME is not responsible if the product cannot be removed from the truck. Please note truck drivers are not deemed responsible to help unload the product off the truck .If the driver or customer cannot unload the product it will be brought back to the shipping depot. The customer is responsible for making a 2nd delivery attempt and will be charged accordingly

Pickup from Terminal:

An alternative to shipping to a residential or commercial/business address is shipping the unit to a shipping terminal. If the customer requests to ship to a terminal we can make arrangements with our shipping carriers for the customer to pickup the unit from the terminal. SME will determine the closest terminal to the customer’s location prior to processing the order. Please note you must bring proper identification to the terminal.

Products that have the icon free shipping on ground deliveries:

Items under 150 lb. that have free shipping on ground delivery will be shipped regular UPS ground.

Items over 150 Ib. that has free shipping on ground delivery will be shipped by freight truck. Please note these items can only ship ground service. SME has free shipping to commercial/business addresses assuming the location has a loading dock or fork lift present to remove the item off the truck. SME does not pay for additional residential fees or lift gate service (please see residential address section for additional costs). These additional costs are the responsibility of the customer. A SME representative will call prior to processing the order and ask if the customer is shipping the product to a residential address or commercial address and if you require lift gate service.

UPS:

Most items less than 150 pounds ship by UPS

Please note UPS cannot ship to a PO Box.
If shipping to Hawaii or Alaska the shipment will be sent Second day air only

Back Orders:

If an item is purchased from SME that is backordered you will be notified via email immediately. We will keep you updated on the backorder status of the product or we will offer substitute products if the product cannot ship in a timely fashion.

Smoky Mountain Emporium, Ltd.

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Last Modified: 02/27/2008

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All information, specifications and pricing subject to change without notice.